Need help with IbisTrace? Use the contact channel below. If you already have a saved project, the in-product Help & Support page can also create a privacy-safe diagnostics summary.
Contact support
Email support@ibistrace.com. Please include a short description of what you expected and what happened.
For an existing IbisTrace project
Open Help & Support from your IbisTrace workspace to view project-aware guidance and, when useful, download a small diagnostics file that excludes Timeline contents, statement contents, transaction rows, and filesystem paths.
Do not email sensitive source files
Do not send an entire Google Timeline export, full bank statement, passwords, authentication codes, payment-card numbers, or other highly sensitive source material by ordinary email. If support needs additional project evidence, use only the secure method IbisTrace provides for that purpose.
Billing and refunds
For duplicate charges, failed unlocks, or refund questions, contact support and review the Refund Policy.
Privacy and legal information
See the Privacy Policy and Terms of Usefor information about source-data processing, project deletion, purchases, and your responsibilities.